Are you OK for us to use cookies?

We use cookies, including those from our trusted partners, to enhance and personalise your browsing experience, as well as for analytics, security, and marketing purposes. Read our Cookie Policy.

Privacy Preference Center

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. More Information.

Manage Consent Preferences

Updating Preferences

Please wait whilst we update your preferences...
Secure UK Site

Complaints Procedure

How to complain...

Light Finance always aim to be fair and honest in everything we do, so if you have a complaint about any aspect of our service we're keen to resolve it as quickly as possible. You can contact us in any of the following ways:


By Email: complaints@lightfinance.co.uk

By Post:

Complaints Manager 

TFLI Limited (on behalf of TFLI (US) Inc)

Adelphi Mill

The Old Boiler Room

Suite S1 (A & B) Grimshaw Lane Bollington

Cheshire SK10 5JB

By Telephone: 01625 32 25 55 
 

How we handle your complaint

Once you've made a complaint, the Compliance Department will log the complaint, send you an acknowledgement and try to resolve the concerns within 3 working days of receipt. The acknowledgement will include the name and contact details of the individual dealing with the complaint. 

We aim to resolve this as soon as possible usually within 15 working days issuing you with a final response. A final response must be issued within these 8 weeks, and we will always keep you updated on the progress of the complaint.

If for some reason we haven't been able to resolve your complaint within 8 weeks, or you're not satisfied with the resolution you can refer your complaint to the Financial Ombudsman Service.


What if you are still dissatisfied with our response?

If you receive a final response letter from us and you're not satisfied with the resolution, you can contact the Financial Ombudsman Service, you'll need to do this within 6 months of receiving our letter

You can contact the Financial Ombudsman Service by writing to:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 

0800 023 4567

The phone lines are open between 8am and 5pm, Monday to Friday.

Visit the Web site: www.financial-ombudsman.org.uk 

Or Email: complaint.info@financial-ombudsman.org.uk

Information regarding the service can be found on the Financial Ombudsman website:
http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm