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Fraud Awareness

Light Finance: Fraud Awareness

Note: No one from Light Finance or any financial partner will ever contact you and request you to send money or ask you to buy any products before receiving your loan.

Important Information:

 

Here at Light Finance we will do everything to help protect you against fraud. We want all of our applicants to feel safe and secure whilst browsing our website and applying for a short-term loan.

We understand in today's digital age, fraudsters are using the details of organisations to convince people that they work for a genuine, authorised firm. We have provided the following information to help you spot fraudsters and scams. 

If you are even slightly suspicious of a communication or call you have received, do not reply, click on a link, give out any personal information or proceed with a transaction. If someone has called you and you're suspicious, hang up, look up the number and call back. If genuine, they will not be offended.

Please note that TFLI (US) Inc. or any of its trading names do not charge customers a setup fee or initial administration fees. We would also only email our new clients using the below email address:

hello@lightfinance.co.uk, customers@lightfinance.co.uk, customers@bestloans.co.uk, and customers@lowloans.co.uk 

Sometimes fraudsters can disguise email addresses so it may look like it comes from us. One way of checking is by hovering a computer mouse cursor over the email address. A pop-up window will appear, displaying the real email address.

You can also check our company details and trading/brand names by visiting the FCA register https://register.fca.org.uk/s/firm?id=0014G00002ciRofQAE

If you have suffered a loss, you must contact the police, as they are tasked with investigating fraud. You can also contact FCA Consumer Helpline for guidance.

Scams can be challenging to recognise, but you can look for some things.

 

Recognising a scam

It might be a scam if:

  • Someone you don't know contacts you unexpectedly.
  • You suspect you're not dealing with a real company - for example, you received an email from an account such as Gmail, Hotmail, yahoo etc.
  • You've been asked to transfer money quickly.
  • You've been asked to pay in an unusual way - for example, by iTunes vouchers or through a transfer service like MoneyGram or Western Union.
  • You've been asked to give away personal information like passwords or PINs.
  • You haven't had written confirmation of what's been agreed.

If you think you've been a victim of fraud, please see our important steps below to get help on this matter.

For more information, please feel free to contact us at compliance@tfli.us 

Stop sending money!

If you think you're a victim of fraud, you should stop sending money and notify your bank straight away.

Report it immediately

If you think you are or have report it using the helpful links below;


Action Fraud (Specialist Police squad) to report fraud or cybercrime)


Money Helper on scams


Citizens Advice - Scams


Victim Support
 

Further Support

Contact the Financial Conduct Authority for more information: 
 

Telephone: 

  • 0800 111 6768 (freephone)
  • 0300 500 8082 (from the UK)
  • +44 207 066 1000 (from abroad)
  • (18001) 0207 066 1000 (next generation text relay)

Open Monday to Friday, 8am to 6pm and Saturday 9am to 1pm.

Email: consumer.queries@fca.org.uk

Website:

https://www.fca.org.uk/contact